Opt for a smooth deployment of your solution by choosing appropriate services. Our experts help you throughout the process, with the best assistance at every stage. To do this, we propose three levels of services - Consulting, Education and Support - available at the right time, as shown in our 7-steps round model.
Analyze the opportunities available to you and establish a coherent and feasible action plan. Our experienced consultants can help you trace the guidelines for a reliable implementation strategy of your system.
Set up your solution to make it perfectly suited to the way you work. This step is one of the most important and critical, depending on the complexity of your organization and your structure.
Perform test campaigns to see if the result of the configuration reaches your expectations. Specify the performance indicators. Form a steering committee. Plan and perform the tests. Validate or improve with a new loop of tests. We give you many other advices of the best practices and we support you through their application.
Once you are satisfied of your configured solution and ready to deploy it within your organization, then the real work begin for you. You must ensure the technical succes of the implementation as well as a good transition from your old system to the new one. It means new habits but also resistance to the change. This is normal. Don't panic! We assist you both at the technical level and in change management.
Every system requires maintenance to ensure its durability and its smooth operation. We offer various service packages including helpdesk, remote support, on-site support, bug fixes and minor updates. We also propose a post-implementation follow-up to ensure a smooth adoption of the system, the respect of the action plan and the continuing education of the staff.
We continually improve our solutions and we aim for perfection. When a major upgrade is available, it means a great step in design or in functionalities and then a more efficient answer to your needs. We don't let you down. We give you the opportunity to chose, at any moment, our upgrade services to advice you, train you and support you in using the new solution.
You have your ideas, your preferences and maybe you need a customized solution. We can develop and add specific features to make the solution unique and totally suited to your requirements. This involves a good understanding of these needs, but also a good knowledge of the existing possibilities. We help you analyse all that and define the adequate strategy.